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June 1, 2020
Pandemic EBT: Instructions to Activate Card

Having trouble activating your EBT card to use your Pandemic EBT benefits? Follow these instructions.

Activate your P-EBT Card

Activate your P-EBT Card

  • Call the phone number on the back of the card Massachusetts’ EBT Hotline (800) 997-2555.
  • Enter your P-EBT card number. 
  • Create a PIN: It will prompt you to enter the last 4 digits of your social security number and your birthday - don't do this. What you need to do is enter the last 4 digits of your child's case number that was provided on the letter you got in the mail. Then enter the child’s date of birth (using the 2 digit month + 2 digit day + 4 digit year. (Example: June 20, 2005 you would enter 06202005)

If you believe you are eligible and did not receive a letter in the mail from DTA, call Project Bread's FoodSource Hotline (800) 645-8333.

After you spent your P-EBT benefits - keep the card

Each eligible student will receive a total P-EBT benefit of $399. but it is coming in two issuances. You have only received the 1st issuance of benefits ($199 per student), keep the card for when the 2nd issuance of benefits ($199 per student) is re-loaded onto the card.  We recommend you keep the card after you spend the second issuance of benefits as well, in the event P-EBT is reissued in the future. 

Need help?

Got the letter, but not the card?

Hang tight, it can take 10-14 days for the card to arrive. If after 14 days it still has not arrived, you can have a new card issued by having your case number ready and calling Project Bread's FoodSource Hotline, toll-free and confidential, at 1-800-645-8333. Monday-Friday: 8am-7pm. Saturday: 10am-2pm.

Need your child's case number to activate your card?

You can get your child's case number online by entering their EBT Card number, here. 

I still have not gotten a letter, but have an eligible child

It is possible it is still on it's way, but you can call the FoodSource Hotline and we can take your information to look into the issue, 1-800-645-8333. Monday-Friday: 8am-7pm. Saturday: 10am-2pm.

I am trying to activate the card with the case number and my child's b-day and it's not working

Please call the FoodSource Hotline and we will take your information: 1-800-645-8333. Monday-Friday: 8am-7pm. Saturday: 10am-2pm.

I have SNAP but haven't gotten my child's P-EBT benefits

You should have received both issuances of P-EBT onto your existing EBT Card, $199.50 for each eligible child on April 30 and May 28. Call the number on the back of your EBT card to check, and if you have not gotten one, or both, please call the DTA Assistance Line: 877-382-2363 open 8:15 am to 4:45 pm. 

I have an eligible child or children who have not received a card yet.

As of July 21, DTA has started the process of printing and mailing outstanding cards to families who are still waiting to receive them. Please note: not all families will receive their cards right away. They are continuing to print and mail cards over the next few weeks. Please be patient if you are waiting for yours, especially when you begin to see other families receiving their cards. If you do not receive your card in two weeks, check in with the FoodSource Hotline for an update: 1-800-645-8333. Monday-Friday: 8am-7pm. Saturday: 10am-2pm.

I think my card was stolen, what do I do

Please call the FoodSource Hotline with your information and we will work with the DTA to have it re-issued: 1-800-645-8333. Monday-Friday: 8am-7pm. Saturday: 10am-2pm.


Activar Su Tarjeta P-EBT

  • Llame al número localizado en la parte de atrás de su tarjeta Massachusetts’ EBT Hotline (800) 997-2555.
  • Coloque su número de tarjeta. 
  • Crear su PIN: Le dirá que coloque los últimos cuatro números de su Seguro Social - no haga eso. Coloque los últimos cuatro números del número de archivo de su estudiante, localizado en la primera carta que recibió. Coloque la fecha de nacimiento de su hijo usando los 2 dígitos de el mes + los 2 dígitos de el día + y los 4 dígitos de el año. (Ejemplo: Junio 20, 2010 = 06202010)

¿Perdió la carta con el número de archivo de su estudiante? Complete este formulario, aqui.

Después que se acaben los fondos de la tarjeta EBT - guarde la tarjeta

Cada estudiante recibirá un total de $399. Los recibirá en dos emisiones. Si usted solo recibió la primera emisión de $199 por estudiante, guarde su tarjeta para poder recibir la segunda emisión que será cargada en la misma tarjeta. Recomendamos que guarde su tarjeta después de la segunda emisión, en el evento que P-EBT sea extendido en el futuro.

Carta Perdida

Si usted no tiene una carta con el número e de archivo de su estudiante que es necesario para activar su tarjeta EBT, por favor llame a DTA Assistance Line al 877-382-2364.

¿Recibió la carta, pero no la tarjeta?

Espere, puede tomar 10-14 días para recibir las tarjetas. Si usted no recibe una tarjeta después de 14 días, por favor llame a la línea de ayuda de Project Bread’s FoodSource Hotline, llamada gratuita y confidencial, al 1(800)645-8333. Lunes a Viernes: 8am-7pm. Sábados: 10am-2pm.


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