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FoodSource Hotline Counselor

Project Bread is the leading statewide organization committed to preventing and ending hunger in Massachusetts. Project Bread provides access to affordable, healthy food for the 1 in 10 families – and 1 in 9 children – facing food insecurity in our state today. While providing immediate relief to those who are hungry today, we also work to prevent and ultimately end hunger by prioritizing programs that are proven to break the cycle of poverty and advocating for systemic solutions.  

Project Bread is a vibrant organization with a deep commitment to creating positive social change. We work in a fast-paced environment that values learning and an entrepreneurial approach. Knowing its importance to the success of our work, Project Bread is committed to diversity and inclusion, and we aspire to build a diverse staff team and community, including groups that are traditionally underrepresented among our sector leadership. We strongly encourage people of all backgrounds to apply. Please be sure to submit your resume and a thoughtful cover letter that explains your interest in the role and our organization. We appreciate your time and will review and respond to all applications received.

To assist us in meeting our mission, Project Bread is seeking a FoodSource Hotline Counselor to join our team.


Supervisor: Director of the FoodSource Hotline
Supervises: N/A

The Role: Project Bread’s FoodSource Hotline is an information and referral service designed to connect Massachusetts residents in need with a variety of food resources in their local community. FoodSource Hotline counselors provide direct assistance to 20,000+ callers per year who are struggling with food insecurity. Working as part of a team, counselors listen to the individual stories of each caller; refer them to community food programs and other helpful resources, as well as provide over-the-phone SNAP (formerly food stamps) screening and application assistance and follow-up with applicants throughout the process. 

The hours for this position are Monday – Friday, 11am – 7pm.

Primary Responsibilities:

FoodSource Hotline:
Screen callers to determine their eligibility for the SNAP/Food Stamp program and assist callers over the phone to complete a SNAP application.
Provide information to current recipients, applicants, and social service agencies, regarding SNAP procedures, regulations, and rights.
Refer those in need to food resources such as food pantries, WIC, home delivered meals, school and summer meals, as well as other agencies that can assist with food and non-food related needs.
Input all relevant call data accurately into the FoodSource Hotline database.
Provide secondary supervision to evening college interns and assist with semester evaluations.
Answer LiveChat Instant messages, update local food resources information in the database, and assist with reports and research.
Assist the team with data management, producing reports, and updating the gettingSNAP.org website.

Secondary Responsibilities:
Participate in the annual Walk for Hunger, including working as event staff the weekend of the Walk, attending pre-Walk events as assigned, and supporting Walk for Hunger fundraising efforts.
Participate in organization-wide events and meetings and perform other program duties as assigned.

Qualifications/Experience/Attributes:

There are innumerable ways to learn, grow, and excel professionally. We know people gain skills through a variety of professional, personal, educational, and volunteer experiences. We respect this when we review applications and take a broad look at the experience of each applicant. We want to get to know you and the unique strengths you will bring to the work. That said, we are most likely to be interested in your candidacy if you can demonstrate the majority of the qualifications and experiences listed below.

High school diploma with 3+ years of experience
Database and/or website content management experience
Thrives in a team environment
Bilingual English/Spanish or Portuguese a plus
Customer service, public service preferred
Ability to multi-task and work in a fast-paced environment.
Sense of humor

To apply:
Review of applications will begin August 26th and continue until the position is filled. 


Please submit resume and cover letter, in MS Word or PDF format, to jobs@projectbread.org
Project Bread is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services. Knowing its importance to the success of our work, Project Bread is committed to diversity and inclusion, and we aspire to build a diverse staff team and community, including groups that are traditionally underrepresented among our sector leadership. Please contact Paul Higgins at jobs@projectbread.org if you would like to request special accommodations during the interview process.