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FoodSource Hotline Counselor

Project Bread – The Walk for Hunger is a leading statewide organization committed to ending hunger for Massachusetts residents of all ages. In collaboration with key partners, we deploy a two-pronged approach to achieve this goal:

Project Bread is a vibrant organization with a deep commitment to creating positive social change. We work in a fast-paced environment that values learning and an entrepreneurial approach. Knowing its importance to the success of our work, Project Bread is committed to diversity and inclusion, and we aspire to build a diverse staff team and community, including groups that are traditionally underrepresented among our sector leadership. We strongly encourage people of all backgrounds to apply. Please be sure to submit your resume and a thoughtful cover letter that explains your interest in the role and our organization. We appreciate your time and will review and respond to all applications received.

Supervisor: Director of the FoodSource Hotline 

Supervises: N/A

The Role:

Project Bread’s FoodSource Hotline is an information and referral service designed to connect Massachusetts residents in need with a variety of food resources in their local community. FoodSource Hotline counselors provide direct assistance to 30,000 callers per year who are struggling with food insecurity. Working as part of a team, counselors listen to the individual stories of each caller; refer them to community food programs and other helpful resources, as well as provide over-the-phone SNAP (formerly food stamps) application assistance and follow-up with applicants throughout the process. 

Primary Responsibilities:

FoodSource Hotline

Outreach

This FoodSource Hotline Counselor will also focus on expanding our outreach efforts to connect more Massachusetts residents in need with the FoodSource Hotline. The Counselor will work with the Director of the FoodSource Hotline throughout the year to revise and execute the outreach plan.

Secondary Responsibilities:

Qualifications/Experience/Attributes:

Project Bread is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, religion, age, disability, sexual orientation, gender identity, veteran status, height, weight, or marital status in employment or the provision of services. Knowing its importance to the success of our work, Project Bread is committed to diversity and inclusion, and we aspire to build a diverse staff team and community, including groups that are traditionally underrepresented among our sector leadership. Please contact Paul Higgins at jobs@projectbread.org if you would like to request special accommodations during the interview process.